REFUNDS · VERSION 2026-10-03

Refund & Marketplace Policy

This policy explains THE WALL's operational refund and reversal process. It does not remove any mandatory statutory rights.

1. Immediate digital performance

Claims, reservations, ownership records and marketplace transfers are digital services performed promptly after verified payment. At checkout you may be asked to expressly request that performance begin immediately. Where applicable law permits a withdrawal right to be lost or limited after such consent and acknowledgement, that result applies only if all statutory conditions are satisfied. Mandatory consumer rights always prevail.

2. Original claims

Except where required by law, original claim fees are generally non-refundable after a claim has been created and coordinates have been permanently allocated, because the digital allocation and provenance service has been performed. If a payment is refunded, THE WALL may suspend or release the related claim after reconciliation and administrative review.

3. Secondary-market purchases

A marketplace purchase transfers only the platform claim and coordinates. The seller's advertisement is not included. A full marketplace refund is not treated as a simple cash-only event: THE WALL must verify the buyer refund, reverse seller proceeds, refund or reverse the platform application fee where appropriate, and confirm that the claim has not been transferred onward before restoring the prior owner.

4. Restoration of the previous owner and advertisement

After a verified full financial reversal, THE WALL may restore the claim to the previous seller. The seller's previously stored advertisement may be restored if technically available, lawful and appropriate. If the buyer has already transferred or materially encumbered the claim, automatic restoration may be blocked and the matter may require manual resolution.

5. Seller responsibility for refunds and disputes

To the extent permitted by law and payment-provider rules, sellers authorise reversal of seller proceeds, debits, offsets against future proceeds, temporary holds or negative connected-account balances where necessary to fund a refund, chargeback, dispute, fraud correction or transaction reversal. THE WALL may suspend marketplace activity until the financial position is reconciled.

6. Processing fees, FX and rounding

Stripe processing fees, foreign-exchange costs, bank fees or network fees may not be returned to THE WALL or the seller after a refund. A full customer refund can therefore produce a cost to THE WALL and/or a temporary negative connected-account balance. Cross-currency charges and reversals may also create small rounding differences. Operational audit treats immaterial one-minor-unit residuals as rounding where appropriate, but the exact Stripe ledger remains authoritative for payment settlement.

7. Chargebacks and disputes

A chargeback or payment dispute does not automatically reverse claim ownership. THE WALL may suspend the claim, block further resale and review provenance while the dispute is pending. Final action depends on the payment-provider outcome, subsequent claim transfers, fraud evidence and applicable law.

8. Fraud and unauthorised payments

Suspected fraud, stolen payment methods, account takeover or unauthorised transactions may result in immediate suspension, evidence preservation, payment-provider reporting and reversal procedures. Users must notify us promptly if they believe their account or payment method was used without authority.

9. Refund timing

Once a refund has been submitted to the payment provider, bank/card-network processing times are outside THE WALL's control. Displayed status may update before funds reach the buyer's bank account.

10. No additional compensation

Except where mandatory law provides otherwise, a refund or reversal is limited to the amounts actually eligible for refund under the transaction and does not include compensation for alleged lost profits, marketing spend, traffic, opportunity, resale expectations, reputation, business interruption or consequential loss. The liability limitations in the Terms also apply.

11. Consumer rights

If you are a consumer, statutory withdrawal and conformity rights that cannot lawfully be waived remain available. Nothing in this policy is intended to contract out of mandatory Greek or EU consumer law.